Support
Tell us what went wrong.
We can help with sign-in, invitations, community access, facilities, bookings, reminders, and app problems.
Contact support
Describe the problem and what you expected to happen. Include the app platform and approximate time so we can investigate efficiently.
Email supportWhat to include
- A short description of the action you were trying to complete.
- Whether you were using Android or the web app, plus the app version or browser if known.
- The approximate date and time and the community or facility name if relevant.
- The exact error text and a screenshot, after hiding names, emails, invitation codes, and other private details.
Never send passwords, confirmation links, verification codes, access tokens, or full invitation codes. We will not ask for them.
Before writing
Sign-in or confirmation email
Check spam, confirm you are using the same email and sign-in method, and wait before repeatedly requesting new confirmation messages.
Invitation or community access
Ask a community administrator to confirm that the invitation remains active and was shared with the correct person. Do not post invitation codes publicly.
Booking availability
Refresh the calendar and check your community's opening hours, duration, advance-booking window, and daily or weekly limits.
Reminders
On Android, confirm notification and exact-alarm permissions are enabled and that reminders are active in Preferences.
Privacy and account deletion
Use privacy@zonavecina.app for personal-data questions or rights requests. To close your account, follow the account-deletion instructions.
Safety and response expectations
Support is handled by email and is not continuously monitored. ZonaVecina is not an emergency or property-security service. For urgent safety, access, or building issues, contact your community's responsible person or the appropriate local emergency service.